I tried to add a new user, and it gave me the error message that this UserID already exists. I’ve looked thru all my users to make certain that this person is not already registered, what do I do?
The system has recognized that this UserID is already registered. The User may be deactived (deleted) or registered in another Group or Facility account.
>From the Manage Users screen, click the Delete User filter to show the deleted Users in your account. Click on the appropriate User in the list to edit them. Click the Edit button and then unselect the Deleted checkbox. Click Save to Undelete the User.
If the User does not appear in the list of Deleted Users for your account and you suspect they are in a different Group or Facility's account,
please call or email Support and we can help move this User to your Group.
One of my users has forgotten their password, how can I help them?
If the User has an email address for their UserID, they can select Forgot Password from the Login Screen and follow instructions reset their password via email.
If the user is not using an email address for their UserID or is having problems resetting their password from the Forgot Password link on the login page, an Administrator can reset their password. From the Manage Users page,
click the Username to edit the User. Click Edit and change the Password field. The User can now login with their new password and change it after logging in by clicking on their User ID at the top of the screen.
How can I add a new Administrator?
If the User does not have an account yet, add a new account from the Manage Users screen. If the User already has an account select the User from the Manage Users screen and click the Edit button.
Click the Request Admin permissions box, select the group(s) they should have access to and hit Save. Customer Support will process your request within 1 business day and notify you and the new Administrator by email.
When are new Competency Test questions published?
Competency Test periods are Jan-Jun and July-Dec. New test questions are published every Jan 1 and July 1 in all test categories. Any Custom Competency Tests that you have created for your account must also be published on these dates.
What test score do I need to earn to apply for CE credit?
A minimum score of 80% is required for CE Credit. Test scores can be reset by an Administrator or User depending on specified Group setting. Click the Preferences button to specify Test Reset permissions for your Group(s).
What is your Accrediting Agency Number in California?
The AA# is 0001
Why isn’t the test I just took available for CE?
Some of our competency tests are not available for CE. All competencies under the PPM Procedures, POCT Competencies and Hospital Specific Content are not available for Continuing Education. Competencies under the Analytic and Pre-Analytic as well as all Training Library courses are all available for CE.
When are new Competency Test questions published?
Competency Test periods are Jan-Jun and July-Dec. New test questions are published every Jan 1 and July 1 in all test categories.
What test score do I need to earn to apply for CE credit?
A minimum score of 80% is required for CE Credit.
What is your Accrediting Agency Number in California?
The AA# is 0001
Why isn’t the test I just took available for CE?
Some of our competency tests are not available for CE. All competencies under the PPM Procedures, POCT Competencies and Hospital Specific Content are not available for Continuing Education. Competencies under the Analytic and Pre-Analytic as well as all Training Library courses are all available for CE.